Which are the ingredients of your products?
Our products are made of 100% natural ingredients, free of chemicals, gluten and animal cruelty. Our detailed list of ingredients can be found on our page zuebotanicals.com.
Which types of skin are suitable for ZUE products?
Zue products are specially formulated and suitable for all skin types and ages - even sensitive skin!
Do you use artificial fragrances in your products?
Our products are free of artificial fragrances and dyes. The natural aromas included in the formulations come from our essential oils and the botanical extracts.
Are your products cruelty free?
Of course! We never test on animals and all of our products are Cruelty-free certified by PETA.
Is this a one-time payment or are there recurring charges?
This is a one-time payment. There are no recurring, hidden or additional fees when you shop.
Is it safe to buy from your online store?
It is 100% safe. We guarantee a secure purchase through our payment processors: Google Pay, Apple Pay, and PayPal. We receive credit and debit cards Visa, Mastercard, Discover and American Express.
When will my order arrive?
Your order will arrive between 5 to 9 business days after you placed your order.
Where can I find the order confirmation number and my receipt?
An order confirmation number and receipt will be sent to the email address you provided. (It may take a couple of hours to receive the email)
*** If you have not received a purchase confirmation email after a few hours, it is possible that they are reaching your Spam folder.
How can I apply a discount code?
After adding the product to the cart and before proceeding with the payment, you will see on the right side of the screen a space with the text "Discount code" where you can enter your code.
It is important that you make sure that the discount has been applied.
How can I track my order?
Once your package has left our warehouse you will receive an email with your confirmation and tracking number. If you don't have it yet, check your spam folder. You can also write to us at firstname.lastname@example.org
How can I contact customer service?
We are ready to solve your doubts and concerns. Write to us at email@example.com or start a conversation with us through our Chat found in the lower right part of the screen at zuebotanicals.com or call us at 786 233 3002.